CONCILIA on line is the telematic service, fast and economic, of Conciliation Desk created by the Chamber of Commerce of Florence to solve disputes between firms, or between firms and consumers or users.
Conciliation is an alternative instrument of ordinary justice, which can significantly reduce the recourse to the courts. It is not a judicial procedure, but a good way to reach an agreement which is mutually satisfactory: the parties themselves establish the contents of the conciliation minutes, which has the nature of contract.
The conciliator is a independent and impartial figure, expert in specific subjects, who helps the parties to communicate and to bring their true interests to the fore and to reach an agreement, without imposing any decision. The conciliator is selected in the list of conciliators held by the Chamber of Commerce of Florence, following competence, skill, independence standards.
"Concilia on-line" completes this already important extra-judicial instrument for the settlement of the disputes: allows the user to make contact to the service straight from home or office, on holiday or abroad, just connecting to Internet.
The attempt of conciliation takes place in a reserved area on the web-site of Chamber of Commerce of Florence, where only the parties, the conciliator and the responsible of the service are admitted to, saving the privacy of involved people. Every phase of the proceedings takes place on-line: from the request to the final agreement.
Will be possible to set up a dialogue between the parties with the help of the conciliator, within a chat room, in which each claim will be described and valued, trying this way to find a satisfying solution for both parties.

CONCILIA on line Vantages:

• The procedure is simple, rapid, inexpensive and informal.
• The final agreement is the result of the goodwill of both parties.
• Information and data relating to the attempt at conciliation are confidential.